HELP CENTER

I’ve heard of Pilates, but what is Reformer Pilates?
Reformer Pilates uses a specialised piece of equipment called a reformer,

which includes a moving carriage, springs, straps, and bars.

This allows for controlled, mindful movement that builds strength, mobility, and balance.

Each class follows the principles of Pilates through carefully

designed sequences guided by your instructor.

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It sounds complicated and difficult — is it safe?
Yes. All classes are led by fully qualified instructors trained to use the equipment safely. We offer slower-paced, foundation-style classes to help you learn the reformer and feel confident before progressing.

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I haven’t exercised for a long time — will I be able to do it?
Absolutely. Reformer Pilates is low impact and suitable for easing back into movement. We offer classes for all levels, and we’re always happy to help you choose the right one if you’re unsure.

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I already do strength and cardio training — will I still benefit?
Yes. The reformer is highly adaptable and can be progressed to challenge all abilities,

from beginners to experienced athletes. Exercises can be layered or intensified,

meaning everyone is supported and challenged appropriately.

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Is there parking nearby?
Yes. There is a large amount of dedicated parking available directly outside the studio at Treeview Court.

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What should I wear?
Grip socks are required for Reformer Pilates and can be purchased in the studio or online.

Wear comfortable, fitted clothing that allows you to move freely and helps instructors

monitor alignment and form.

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Do you offer introduction sessions?
Yes. We offer private 30-minute introduction sessions for up to 10 people. These can be arranged by messaging us with your availability. A £5 per person fee applies and is donated to a local animal rescue.

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Do you offer private sessions?
Yes. Private Reformer sessions for up to 10 people are available. Please contact us directly for instructor availability. Prices start from £35.

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Are children allowed in the studio?
Children under 14 may attend the studio during privately booked

sessions only but are not permitted to use the reformers.

Those aged 14 and over may participate in private sessions

when accompanied by an adult guardian.

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What is Remedy Core?
Remedy Core is our monthly membership designed for consistent practice with flexibility. It includes four classes per month, priority booking, and access to member-only bolt-on class packs.

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How many classes are included in Remedy Core?
Remedy Core includes 4 classes per month. These credits expire monthly and refresh each billing cycle.

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Do membership credits roll over?
No. Membership credits expire monthly and do not roll over.

This helps keep the timetable fair and accessible for all members.

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What if I want to attend more than four classes?
Members can purchase member-only bolt-on class packs to attend additional classes when it suits them.

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What bolt-on options are available?
Bolt-on class packs are available exclusively to Remedy Core members:
• 4 classes — £50
• 8 classes — £100
• 12 classes — £150

Bolt-on credits are valid for 2 months from the date of purchase.

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Do bolt-on credits roll over?
Bolt-on credits do not roll over beyond their expiry period.

Each pack is valid for two months to allow flexibility without long-term accumulation.

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Is Remedy Core a contract?
No. Remedy Core is a rolling monthly membership and can be cancelled

at any time before your next billing date.

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Can I pause or freeze my membership?
Memberships are designed to be simple and consistent, so pauses are not available as standard.

Medical exceptions may be considered on an individual basis.

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Are drop-in classes still available?
Yes. Drop-in classes remain available for occasional attendance.

Memberships offer the best value, priority booking, and access to bolt-on pricing for regular practice.

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Can I use my membership or bolt-ons for any class?
Yes. Membership and bolt-on credits can be used across Reformer Pilates,

Mat Pilates, Barre, and Yoga classes, subject to availability.

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What is priority booking?
Priority booking allows members earlier access to class bookings,

helping secure spaces in popular sessions.

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What is your cancellation policy?
Classes must be cancelled or rescheduled within the studio’s cancellation window.

Late cancellations or no-shows may result in the class credit being used.

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Who can I contact if I have questions?
If you have any questions about memberships, bookings, or classes,

please get in touch — we’re always happy to help.

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